DealerRater Panel Knowledge Base & Support

Knowledge Base

  1. Training Resources 

    1. DealerRater Webinar Signups
    2. DealerRater Staff Orientation Webinar
    3. Dealer Panel Training Videos: Introduction
    4. Dealer Panel Training Videos: Dashboard
    5. Dealer Panel Training Videos: Profile
  2. Dealer Panel Help & Instructions 

    1. Dealer Panel: Dashboard
    2. Dealer Panel: Profile > Dealer Info
    3. Dealer Panel: Profile > Employee Profiles
    4. Dealer Panel: Profile > CRM Contacts
    5. Dealer Panel: Profile > Amenities
  3. Employee Pages 

    1. How Employee Reviews Increase Dealership Sales
    2. Star Series: Tips for a Stand-Out Employee Profile
    3. How to Add a New Employee
    4. How to Edit an Existing Employee Profile
    5. How to Remove an Employee Profile
  4. Reviews 

    1. How to send a Private Response to a DealerRater Review
    2. How to send a Public Response to a DealerRater Review
    3. How to Report a Review for a Terms of Use Violation
    4. How to Edit a Public Review Response
    5. How Dealer Reviews Shape Customer Choices
  5. Dealer Awards 

    1. Why Didn't My Dealership Win a Dealer of the Year Award?
    2. Dealer of the Year Award Program: Overview
    3. Dealer of the Year Award Recipient Information
    4. Consumer Satisfaction Award: Overview
    5. Dealer of the Year FAQ
  6. Certified Employee Program 

    1. Certified Employee Program Overview
    2. Certified Employee Quick Start Guide
    3. Why Did I Lose My Certified Employee Status?
    4. How to Become a DealerRater Certified Employee
    5. Certified Employee Program - FAQ's
  7. LotShot 

    1. Star Series: Tips for Capturing a LotShot Moment
    2. LotShot Overview
    3. LotShot Quick Start Guide
    4. How to Set Up LotShot Access for Dealership Employees
  8. Best Practices 

    1. Webinar Recording: Putting the Personal Back in Your Personnel
    2. E-Book: Improving Reputation and Sales
    3. E-Book: The Impact of Negative Reviews
    4. Double Digit Sales Increases with Online Reviews
    5. Infographic: Driving Traffic from the Living Room to the Showroom
  9. DealerRater Basic Listing Access 

    1. DealerRater Basic Listing Overview
    2. How to Claim Your Dealership with Basic Listing Access
    3. Basic Listing: How to Manage Employee Profiles
    4. Basic Listing: LotShot
    5. Basic Listing: How to Respond to a Review
  10. Email Templates 

    1. Requesting a DealerRater Review
    2. Private Responses to Negative Reviews
    3. Public Responses to Negative Reviews
    4. Private Responses to Positive Reviews
    5. Public Responses to Positive Reviews
  11. ReviewBuilder 

    1. ReviewBuilder Overview
    2. How to Customize Review Builder Emails
    3. ReviewBuilder FAQ
  12. FAQ 

    1. CertifiedEssentials Overview
    2. Instructions for Posting a DealerRater Review
    3. Instructions for Editing a DealerRater Review
    4. DealerRater Access Levels Explained
    5. Adding a New Administrator for your Account
  13. Dealer Profile 

    1. Update Dealership Listing & Contact Information
    2. Adding to or Updating the Dealer Photo Gallery
    3. Updating Your Dealership Inventory
    4. DealerRater Advertising Specifications and Requirements
  14. 360Connect 

    1. 360Connect Program Overview
    2. 360 Social Marketing Overview and Linking Accounts
    3. 360Connect Listings
    4. 360Connect Updating Mentions Searches
    5. 360Connect Adding Recipients for Reports
  15. Tools and Features 

    1. DealerRater For Dealers App
    2. DealerRater for Dealers App Quick Start Guide
    3. Testimonial Feed for Your Dealer’s Website
    4. Testimonial Feed Settings
    5. How to Install the Facebook Page Wall Tool
  16. ServiceEngage 

    1. ServiceEngage Overview
    2. How to Add or Update Photos for your Service Center Page
    3. How to Add or Update Special Offers
    4. How to Add Service or Parts Employees
    5. How to Setup the Schedule an Appointment Feature
  17. All articles 

    1. DealerRater Testimonial Feed Enhancement
    2. Requesting a DealerRater Review
    3. Dealer Panel: Dashboard
    4. How to send a Private Response to a DealerRater Review
    5. Update Dealership Listing & Contact Information
    150 articles 

Feedback and Knowledge Base

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