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DealerRater.com Knowledge Base & Support



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Knowledge Base

  1. AutoResponse 

    1. Everything you need to know about AutoResponse
  2. Connecting to Facebook 

    1. How to connect the Dealer Panel Reviews page to Facebook
    2. How to enable your review's page on Facebook
    3. How to remove Business Integrations on Facebook
    4. How to reconnect Facebook to the Dealer Panel
    5. How to enable Facebook pages and permissions
  3. DealerRater for Dealers App 

    1. DealerRater for Dealers App: How to Replay the Tutorial (iPhone)
    2. DealerRater for Dealer App: How to Replay the Tutorial (Android)
    3. DealerRater for Dealers App: How to edit your profile (iPhone)
    4. DealerRater for Dealers App: How to edit your profile (Android)
    5. DealerRater for Dealers App: How to share your profile on Facebook (iPhone)
  4. Get Started with DealerRater 

    1. DealerRater Connections: Pre-Onboarding Checklist
    2. What is DealerRater Connections? (intro video - 2 min)
    3. 5 Easy Steps to Get Started (slides only)
    4. Get Started with DealerRater (Drivers Ed video - 5 min)
    5. Welcome Your Staff to DealerRater Connections (email template)
  5. Dealer Panel Help & Instructions 

    1. Dealer Panel: Dashboard
    2. Dealer Panel: Dealer Info
    3. Dealer Panel: Employee Profiles
    4. Dealer Panel: How to add or edit CRM Contacts
    5. Dealer Panel: How to update your Amenities
  6. Help for Dealer Employees 

    1. Get Started with DealerRater (video - 5 min)
    2. Tips for Building Reviews
    3. I cannot (or prefer not to) download the app, can I still receive connections and use my employee tools?
  7. Employee Profiles 

    1. Tips to Create a Stand-out Employee Profile
    2. Star Series: Tips for a Stand-Out Employee Profile
    3. How to Add a New Employee Profile
    4. How to Edit an Existing Employee Profile
    5. How to Remove an Employee Profile
  8. Reviews 

    1. How to Report a Review for a Terms of Use Violation
    2. Why do Cars.com and DealerRater Require That Reviews Contain a Minimum of 15 Words?
    3. How to Remove Reviews from a Previous Ownership from Your DealerRater Page
    4. Reviews from Previous Ownership Showing on Your DealerRater Page
    5. Review for Employees Who Have Changed Dealerships
  9. Certified Employee Program 

    1. Why Did I Lose My Certified Employee Status?
    2. Certified Employee Program
    3. I'm a Certified Employee, how do I get login access?
  10. Dealer Awards 

    1. Dealer of the Year Award Program: Overview
    2. Consumer Satisfaction Award: Overview
    3. Why Didn't My Dealership Win a Dealer of the Year Award?
    4. Dealer of the Year Award Recipient Information
    5. Consumer Satisfaction Award Recipient Information
  11. LotShot 

    1. LotShot Tutorial
    2. Star Series: Tips for Capturing a LotShot Moment
    3. How to Set Up LotShot Access for Dealership Employees
    4. LotShot Error Message Troubleshooting
    5. LotShot Overview
  12. Best Practices 

    1. Using DealerRater’s COVID-19 Response Messaging
    2. Webinar Recording: Putting the Personal Back in Your Personnel
    3. E-Book: Improving Reputation and Sales
    4. E-Book: The Impact of Negative Reviews
    5. Double Digit Sales Increases with Online Reviews
  13. DealerRater Basic Listing Access 

    1. DealerRater Basic Listing Overview
    2. How to Claim Your Dealership with Basic Listing Access
    3. How to Manage Employee Profiles
    4. Basic Listing: LotShot
    5. Basic Listing: How to Respond to a Review
  14. Email and Response Templates 

    1. Requesting a DealerRater Review
    2. Request a review from past customers (email template)
    3. Response Templates - Asking a reviewer to edit their review
    4. Private Responses to Negative Reviews
    5. Public Responses to Negative Reviews
  15. Review Syndication 

    1. Dealer Website Review Syndication (Testimonial Feed)
    2. Facebook Review Syndication (Reviews App + Wall Post Tool)
    3. Cars.com Review & Employee Profile Syndication
    4. CU Direct (CUDL) Review Syndication
  16. ReviewBuilder 

    1. How Does ReviewBuilder Work?
    2. ReviewBuilder FAQ
    3. How to Customize Your ReviewBuilder Requests
    4. Supported DMS Systems
  17. FAQ 

    1. CertifiedEssentials Overview
    2. Instructions for Posting a DealerRater Review
    3. Instructions for Editing a DealerRater Review
    4. DealerRater Access Levels Explained
    5. Adding a New Administrator for your Account
  18. Dealer Profile 

    1. Update Dealership Listing & Contact Information
    2. Adding to or Updating the Dealer Photo Gallery
    3. Update Your Dealership Inventory
    4. DealerRater Advertising Specifications and Requirements
  19. 360Connect and Social Marketing 

    1. 360Connect Program Overview
    2. 360Connect: Dashboard
    3. 360Connect: Listings
    4. 360Connect: Reviews
    5. 360Connect: Respond to Facebook + Google reviews
  20. Tools and Features 

    1. DealerRater For Dealers App
    2. DealerRater for Dealers App Quick Start Guide
    3. How to Install the Testimonial Feed on Your Dealer Website
    4. How to Customize Your Testimonial Feed Settings
    5. How to Install the Facebook Page Wall Tool
  21. ServiceEngage 

    1. ServiceEngage Overview
    2. How to Add or Update Photos for your Service Center Page
    3. How to Add or Update Special Offers
    4. How to Setup the Schedule an Appointment Feature
    5. How to order Service-Specific Point of Sale Materials
  22. All articles 

    1. Requesting a DealerRater Review
    2. Dealer Panel: Dashboard
    3. How to Report a Review for a Terms of Use Violation
    4. Update Dealership Listing & Contact Information
    5. 360Connect Program Overview
    187 articles 

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