DealerRater Panel Knowledge Base & Support

Knowledge Base

  1. Getting Started with DealerRater Connections 

    1. Admin Guide for Your DealerRater Drivers Ed Class
    2. DealerRater Drivers Ed (online deck)
    3. DealerRater Drivers Ed (pre-recorded deck)
    4. Welcome Your Staff to DealerRater Connections (email template)
    5. Employee Profile Bulk Upload Form
  2. Webinars and Training Resources 

    1. DealerRater Webinar Signups
    2. DealerRater Staff Orientation Webinar
  3. Dealer Panel Help & Instructions 

    1. Dealer Panel: Dashboard
    2. Dealer Panel: Profile > Dealer Info
    3. Dealer Panel: Profile > Employee Profiles
    4. Dealer Panel: Profile > CRM Contacts
    5. Dealer Panel: Profile > Amenities
  4. Employee Profiles 

    1. How Employee Reviews Increase Dealership Sales
    2. Star Series: Tips for a Stand-Out Employee Profile
    3. How to Add a New Employee
    4. How to Edit an Existing Employee Profile
    5. How to Remove an Employee Profile
  5. Reviews 

    1. How to send a Private Response to a DealerRater Review
    2. How to send a Public Response to a DealerRater Review
    3. How to Report a Review for a Terms of Use Violation
    4. How to Edit a Public Review Response
    5. How to Remove Reviews from a Previous Ownership from Your DealerRater Page
  6. Dealer Awards 

    1. Dealer of the Year Award Program: Overview
    2. Consumer Satisfaction Award: Overview
    3. Why Didn't My Dealership Win a Dealer of the Year Award?
    4. Dealer of the Year Award Recipient Information
    5. Consumer Satisfaction Award Recipient Information
  7. Certified Employee Program 

    1. Certified Employee Program Overview
    2. Certified Employee Quick Start Guide
    3. Why Did I Lose My Certified Employee Status?
    4. How to Become a DealerRater Certified Employee
    5. Certified Employee Program - FAQ's
  8. LotShot 

    1. Star Series: Tips for Capturing a LotShot Moment
    2. LotShot Overview
    3. How to Set Up LotShot Access for Dealership Employees
  9. Best Practices 

    1. Webinar Recording: Putting the Personal Back in Your Personnel
    2. E-Book: Improving Reputation and Sales
    3. E-Book: The Impact of Negative Reviews
    4. Double Digit Sales Increases with Online Reviews
    5. Infographic: Driving Traffic from the Living Room to the Showroom
  10. DealerRater Basic Listing Access 

    1. DealerRater Basic Listing Overview
    2. How to Claim Your Dealership with Basic Listing Access
    3. Basic Listing: How to Manage Employee Profiles
    4. Basic Listing: LotShot
    5. Basic Listing: How to Respond to a Review
  11. Email and Response Templates 

    1. Requesting a DealerRater Review
    2. Request a review from past customers (email template)
    3. Response Templates - Asking a reviewer to edit their review
    4. Private Responses to Negative Reviews
    5. Public Responses to Negative Reviews
  12. ReviewBuilder 

    1. ReviewBuilder Overview
    2. How to Customize Review Builder Emails
    3. ReviewBuilder FAQ
  13. FAQ 

    1. CertifiedEssentials Overview
    2. Instructions for Posting a DealerRater Review
    3. Instructions for Editing a DealerRater Review
    4. DealerRater Access Levels Explained
    5. Adding a New Administrator for your Account
  14. Dealer Profile 

    1. Update Dealership Listing & Contact Information
    2. Adding to or Updating the Dealer Photo Gallery
    3. Updating Your Dealership Inventory
    4. DealerRater Advertising Specifications and Requirements
  15. 360Connect 

    1. 360Connect Program Overview
    2. 360 Social Marketing Overview and Linking Accounts
    3. 360Connect Listings
    4. 360Connect Updating Mentions Searches
    5. 360Connect Adding Recipients for Reports
  16. Tools and Features 

    1. DealerRater For Dealers App
    2. DealerRater for Dealers App Quick Start Guide
    3. Testimonial Feed for Your Dealer’s Website
    4. Testimonial Feed Settings
    5. How to Install the Facebook Page Wall Tool
  17. ServiceEngage 

    1. ServiceEngage Overview
    2. How to Add or Update Photos for your Service Center Page
    3. How to Add or Update Special Offers
    4. How to Add Service or Parts Employees
    5. How to Setup the Schedule an Appointment Feature
  18. All articles 

    1. DealerRater Testimonial Feed Enhancement
    2. Requesting a DealerRater Review
    3. Dealer of the Year Award Program: Overview
    4. Dealer Panel: Dashboard
    5. How to send a Private Response to a DealerRater Review
    159 articles 

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