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DealerRater.com Knowledge Base & Support
Knowledge Base
AutoResponse
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Everything you need to know about AutoResponse
Connecting to Facebook
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How to connect the Dealer Panel Reviews page to Facebook
How to enable your review's page on Facebook
How to remove Business Integrations on Facebook
How to reconnect Facebook to the Dealer Panel
How to enable Facebook pages and permissions
8 articles
→
DealerRater for Dealers App
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DealerRater for Dealers App: How to Replay the Tutorial (iPhone)
DealerRater for Dealer App: How to Replay the Tutorial (Android)
DealerRater for Dealers App: How to edit your profile (iPhone)
DealerRater for Dealers App: How to edit your profile (Android)
DealerRater for Dealers App: How to share your profile on Facebook (iPhone)
6 articles
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Get Started with DealerRater
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DealerRater Connections: Pre-Onboarding Checklist
What is DealerRater Connections? (intro video - 2 min)
5 Easy Steps to Get Started (slides only)
Get Started with DealerRater (Drivers Ed video - 5 min)
Employee Profile Bulk Upload Form
9 articles
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Dealer Panel Help & Instructions
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Dealer Panel: Dashboard
Dealer Panel: Dealer Info
Dealer Panel: Employee Profiles
Dealer Panel: How to add or edit CRM Contacts
Dealer Panel: How to update your Amenities
29 articles
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Help for Dealer Employees
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Get Started with DealerRater (video - 5 min)
Tips for Building Reviews
I cannot (or prefer not to) download the app, can I still receive connections and use my employee tools?
Employee Profiles
→
Tips to Create a Stand-out Employee Profile
Star Series: Tips for a Stand-Out Employee Profile
How to Add a New Employee Profile
How to Edit an Existing Employee Profile
How to Remove an Employee Profile
12 articles
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Reviews
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How to Report a Review for a Terms of Use Violation
Why do Cars.com and DealerRater Require That Reviews Contain a Minimum of 15 Words?
How to Remove Reviews from a Previous Ownership from Your DealerRater Page
Reviews from Previous Ownership Showing on Your DealerRater Page
Review for Employees Who Have Changed Dealerships
13 articles
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Certified Employee Program
→
Why Did I Lose My Certified Employee Status?
Certified Employee Program
I'm a Certified Employee, how do I get login access?
Dealer Awards
→
Dealer of the Year Award Program: Overview
Consumer Satisfaction Award: Overview
Why Didn't My Dealership Win a Dealer of the Year Award?
Dealer of the Year Award Recipient Information
Consumer Satisfaction Award Recipient Information
12 articles
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LotShot
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LotShot Tutorial
Star Series: Tips for Capturing a LotShot Moment
How to Set Up LotShot Access for Dealership Employees
LotShot Error Message Troubleshooting
LotShot Overview
Best Practices
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Webinar Recording: Putting the Personal Back in Your Personnel
E-Book: Improving Reputation and Sales
E-Book: The Impact of Negative Reviews
Double Digit Sales Increases with Online Reviews
Infographic: Driving Traffic from the Living Room to the Showroom
6 articles
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DealerRater Basic Listing Access
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DealerRater Basic Listing Overview
How to Claim Your Dealership with Basic Listing Access
How to Manage Employee Profiles
Basic Listing: LotShot
Basic Listing: How to Respond to a Review
6 articles
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Email and Response Templates
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Requesting a DealerRater Review
Request a review from past customers (email template)
Response Templates - Asking a reviewer to edit their review
Private Responses to Negative Reviews
Public Responses to Negative Reviews
7 articles
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Review Syndication
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Dealer Website Review Syndication (Testimonial Feed)
Facebook Review Syndication (Reviews App + Wall Post Tool)
Cars.com Review & Employee Profile Syndication
ReviewBuilder
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How Does ReviewBuilder Work?
ReviewBuilder FAQ
How to Customize Your ReviewBuilder Requests
Supported DMS Systems
FAQ
→
CertifiedEssentials Overview
Instructions for Posting a DealerRater Review
Instructions for Editing a DealerRater Review
DealerRater Access Levels Explained
Adding a New Administrator for your Account
13 articles
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Dealer Profile
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Update Your Dealership Inventory
DealerRater Advertising Specifications and Requirements
360Connect and Social Marketing
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360Connect Program Overview
360Connect: Dashboard
360Connect: Listings
360Connect: Reviews
360Connect: Respond to Facebook + Google reviews
23 articles
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Tools and Features
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DealerRater For Dealers App
How to Install the Testimonial Feed on Your Dealer Website
How to Customize Your Testimonial Feed Settings
How to Install the Facebook Page Wall Tool
How to Install the Facebook Testimonials and Classifieds Apps
8 articles
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ServiceEngage
→
ServiceEngage Overview
How to Add or Update Photos for your Service Center Page
How to Add or Update Special Offers
How to Setup the Schedule an Appointment Feature
How to order Service-Specific Point of Sale Materials
6 articles
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All articles
→
Requesting a DealerRater Review
Dealer Panel: Dashboard
How to Report a Review for a Terms of Use Violation
360Connect Program Overview
CertifiedEssentials Overview
183 articles
→
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Knowledge Base
AutoResponse
1
article
Connecting to Facebook
8
articles
DealerRater for Dealers App
6
articles
Get Started with DealerRater
9
articles
Dealer Panel Help & Instructions
29
articles
Help for Dealer Employees
3
articles
Employee Profiles
12
articles
Reviews
13
articles
Certified Employee Program
3
articles
Dealer Awards
12
articles
LotShot
5
articles
Best Practices
6
articles
DealerRater Basic Listing Access
6
articles
Email and Response Templates
7
articles
Review Syndication
3
articles
ReviewBuilder
4
articles
FAQ
13
articles
Dealer Profile
2
articles
360Connect and Social Marketing
23
articles
Tools and Features
8
articles
ServiceEngage
6
articles
All articles
DealerRater.com
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