DealerRater Panel

Knowledge Base

  1. AutoResponse 

    1. Everything you need to know about AutoResponse
  2. Get Started with DealerRater 

    1. DealerRater Connections: Pre-Onboarding Checklist
    2. Admin Guide for Your DealerRater Drivers Ed Class
    3. What is DealerRater Connections? (intro video - 2 min)
    4. 5 Easy Steps to Get Started (slides only)
    5. Get Started with DealerRater (Drivers Ed video - 5 min)
  3. Dealer Panel Help & Instructions 

    1. Dealer Panel: Dashboard
    2. Dealer Panel: Profile > Dealer Info
    3. Dealer Panel: Profile > Employee Profiles
    4. Dealer Panel: Profile > CRM Contacts
    5. Dealer Panel: Profile > Amenities
  4. Help for Dealer Employees 

    1. Get Started with DealerRater (video - 5 min)
    2. Tips for Building Reviews
    3. I cannot (or prefer not to) download the app, can I still receive connections and use my employee tools?
  5. Employee Profiles 

    1. How Employee Reviews Increase Dealership Sales
    2. Star Series: Tips for a Stand-Out Employee Profile
    3. How to Add a New Employee Profile
    4. How to Edit an Existing Employee Profile
    5. How to Remove an Employee Profile
  6. Reviews 

    1. How to Report a Review for a Terms of Use Violation
    2. Why do and DealerRater Require That Reviews Contain a Minimum of 25 Words?
    3. How to Remove Reviews from a Previous Ownership from Your DealerRater Page
    4. Reviews from Previous Ownership Showing on Your DealerRater Page
    5. Review for Employees Who Have Changed Dealerships
  7. Certified Employee Program 

    1. Certified Employee Program
    2. I'm a Certified Employee, how do I get login access?
  8. Dealer Awards 

    1. Dealer of the Year Award Program: Overview
    2. Consumer Satisfaction Award: Overview
    3. Why Didn't My Dealership Win a Dealer of the Year Award?
    4. Dealer of the Year Award Recipient Information
    5. Consumer Satisfaction Award Recipient Information
  9. LotShot 

    1. LotShot Tutorial
    2. Star Series: Tips for Capturing a LotShot Moment
    3. LotShot Overview
    4. How to Set Up LotShot Access for Dealership Employees
    5. LotShot Error Message Troubleshooting
  10. Best Practices 

    1. Using DealerRater’s COVID-19 Response Messaging
    2. Webinar Recording: Putting the Personal Back in Your Personnel
    3. E-Book: Improving Reputation and Sales
    4. E-Book: The Impact of Negative Reviews
    5. Double Digit Sales Increases with Online Reviews
  11. DealerRater Basic Listing Access 

    1. DealerRater Basic Listing Overview
    2. How to Claim Your Dealership with Basic Listing Access
    3. Basic Listing: How to Manage Employee Profiles
    4. Basic Listing: LotShot
    5. Basic Listing: How to Respond to a Review
  12. Email and Response Templates 

    1. Requesting a DealerRater Review
    2. Request a review from past customers (email template)
    3. Response Templates - Asking a reviewer to edit their review
    4. Private Responses to Negative Reviews
    5. Public Responses to Negative Reviews
  13. Review Syndication 

    1. Dealer Website Review Syndication (Testimonial Feed)
    2. Facebook Review Syndication (Reviews App + Wall Post Tool)
    3. Review & Employee Profile Syndication
    4. AutoTrader Review Syndication
    5. Kelley Blue Book (KBB) Review Syndication
  14. ReviewBuilder 

    1. How Does ReviewBuilder Work?
    2. ReviewBuilder FAQ
    3. How to Customize Your ReviewBuilder Requests
    4. Supported DMS Systems
  15. FAQ 

    1. CertifiedEssentials Overview
    2. Instructions for Posting a DealerRater Review
    3. Instructions for Editing a DealerRater Review
    4. DealerRater Access Levels Explained
    5. Adding a New Administrator for your Account
  16. Dealer Profile 

    1. Update Dealership Listing & Contact Information
    2. Adding to or Updating the Dealer Photo Gallery
    3. Update Your Dealership Inventory
    4. DealerRater Advertising Specifications and Requirements
  17. 360Connect and Social Marketing 

    1. 360Connect Program Overview
    2. 360Connect: Dashboard
    3. 360Connect: Listings
    4. 360Connect: Reviews
    5. 360Connect: Respond to Facebook + Google reviews
  18. Tools and Features 

    1. DealerRater For Dealers App
    2. DealerRater for Dealers App Quick Start Guide
    3. How to Install the Testimonial Feed on Your Dealer Website
    4. How to Customize Your Testimonial Feed Settings
    5. How to Install the Facebook Page Wall Tool
  19. ServiceEngage 

    1. ServiceEngage Overview
    2. How to Add or Update Photos for your Service Center Page
    3. How to Add or Update Special Offers
    4. How to Setup the Schedule an Appointment Feature
    5. How to order Service-Specific Point of Sale Materials
  20. DealerRater Virtual Onboarding 

    1. Welcome to DealerRater Connections!
    2. Topic 1: Dealer Profile Page
    3. Topic 2: Employee Profiles
    4. Topic 3: Employee Tools
    5. Topic 4: Review Collection Strategies
  21. All articles 

    1. Requesting a DealerRater Review
    2. Dealer Panel: Dashboard
    3. Update Dealership Listing & Contact Information
    4. 360Connect Program Overview
    5. CertifiedEssentials Overview

Feedback and Knowledge Base

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