App store is asking for a credit card

• The app is free. If this is the user's first-ever app install, their app store may ask for a credit card to be added to their store account  However the user can bypass this step

Employee is not receiving their activation email

Employee cannot login

• Verify the email is correct
• Check junk/spam boxes
• Add support@dealerrater.com as a safe sender
• An admin can add the employee's mobile number and it will send the account activation to their phones
• Ensure the employee has a profile setup, their email is spelled correctly, and their account has been activated

• We recommend a .jpg photo of a clear headshot, and less than 1000px. The system will resize automatically.

• Go to App Settings in your phone and allow permissions for the app

• Try using a different browser