DealerRater Panel

Employee Profiles on Cars.com

Employee Profiles on Cars.com

New! As of March 2018, top Employee Profile Pages are now featured on Cars.com. This latest enhancement to DealerRater Connections, Plus, and Premier products makes it easy for consumers to connect with dealer personnel who provide great customer service – when and where a consumer is ready to engage a dealer.

Frequently Asked Questions

Which employee profiles will show on Cars.com?

Any taggable employee of a DealerRater Connections, Plus or Premier dealer. All departments are included. Note: the specific employee must have the following setting selected in the DealerRater Dealer Panel: ‘Allow Customers to Tag Me In Reviews’.

How can I access an Employee profile on Cars.com?

To navigate to an employee profile, access your dealership’s Cars.com page. At the bottom there will be a section labeled ‘Top Reviewed Employees’. Select any of the 6 employees that appear, or choose ‘View More Employees’ to display 3 more profiles as needed.

What information will appear on an employee’s profile?

The profile will display the employee’s title, bio, certification, experience, and overall individual average rating. The latest 25 reviews in which that employee was tagged will also be shown.

What determines which employees appear first in the ‘Top Reviewed Employees’ section?

The ‘Top Reviewed Employees’ section uses the following sort criteria to determine which 6 employees will appear: DealerRater Certified Employee status, highest individual average rating on DealerRater, most reviews past 30 days on DealerRater, and most lifetime DealerRater reviews.

Why isn’t a specific employee’s profile appearing on Cars.com?

To ensure an Employee Profile will appear on Cars.com, the specific employee must have the following setting selected in the DealerRater Dealer Panel: ‘Allow Customers to Tag Me In Reviews’. Additionally, it can take up to 24 hours for a profile to appear on Cars after setting changes have been made.

How can an employee update the information shown on their Employee Profile?

To change any information appearing on their profile, employees can login to their DealerRater account either using the app, or the full website. Once they have updated their profile, allow 24 hours for the change to be reflected on Cars.com. For help with logging in, contact help@dealerrater.com.

Why isn’t a specific review appearing on an employee’s profile?

Each profile will be refreshed on Cars.com once a day; it can take up to 24 hours for new reviews for an employee to appear on their Profile on Cars.com. Additionally, the profile on Cars.com will only display the latest 25 reviews for a specific employee.

Can employees be contacted through their profile on Cars.com?

Yes, an ‘Email Me’ button will be shown below an employee’s photo on their profile if they have certain settings enabled. For the button to appear, an employee must have the following setting selected in the DealerRater Dealer Panel: ‘Allow Customers to Contact Me Through my Profile Page & VDP’.

If an employee is contacted through their Profile on Cars.com, who will receive an alert?

When an employee is contacted through their profile, Cars will send an XML/ADF email to the CRM address that Cars has for the dealership. An email will also be sent to DealerRater admins set to receive lead emails. The specific employee will also receive an email and/or push notification through the DealerRater for Dealers app if they have the following setting selected in the DealerRater Dealer Panel: ‘Notify Me When Customers Contact Me Through my Profile Page & VDP’. Additionally, the connection will appear in the ‘Leads & Connections’ section of the dealer’s DealerRater Dealer Panel.

Can a dealer opt out of employee profiles displaying on Cars.com?

This functionality is included in DealerRater Connections, Plus and Premier products. Although not recommended, an employee profile can be removed from appearing on Cars.com by unchecking the following setting for that employee in the DealerRater Dealer Panel: ‘Allow Customers to Tag Me In Reviews’.

Note: removing profiles from Cars.com is not recommended, as the contact settings affect both DealerRater and Cars – if an employee is not set to be taggable, they cannot have an employee profile on DealerRater, and they cannot be tagged in reviews.

 

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