Starting on April 26, 2022, both positive and negative reviews that meet our Community Guidelines will be displayed immediately on DealerRater after submission. Negative reviews will no longer be subject to a brief holding period prior to posting.
This update ensures our ongoing commitment to provide the most trusted and transparent review platform for automotive retail, and aligns with recently updated guidelines on review collection and display from the Federal Trade Commission (FTC).
We will continue to make it easy for you to privately communicate with your customers in an effort to understand and resolve their problems. Additionally, we will also be adding a new feature to make it easier for your customers to update their review, once resolved. This new feature will allow you to mark DealerRater reviews as "resolved" in the Dealer Panel, which will trigger a notification to your customer providing instructions on how to update their review.
We’re committed to ensuring that our market-leading platform continues to evolve to provide you with the tools you need to collect valuable feedback and tell your local story.
If you have any questions at all, please feel free to reach us at firstname.lastname@example.org.