DealerRater Panel

Dealer Panel: Reporting > Employees Report

Dealer Panel: Reporting > Employee Report

The Employees Report in your Dealer Panel provides information on your Dealer’s employee’s performance regarding reviews received on DealerRater. To access and use the Employees Report, please follow the steps below:

1) If you are not already logged into DealerRater, sign in to the Dealer Panel with an account that has administrative access for your dealership.


2) Select “Employees” from the “Reporting” tab in the navigation bar along the top of the page.

3) The date range has 4 preset options last 7 days, 30 days, 60 days, and 90 days. You can also set a custom date range. To switch between different data tables, select the "View Data" button below the overview section you would like to see. The breakouts are described below.

Employee Tags Overview: Displays the total number of reviews employees are tagged in for the selected date range along with a graph that breaks out the positive vs negative tags. It is important to note that this rating is based on the consumer's rating of the employee, not the overall dealership review.



The Employee Tags table displays all of the employees who have been tagged in reviews within the selected date range. The columns display the total number of reviews the employee was tagged in and the number of positive and negative ratings they received within those reviews.
  • If there are no employees tagged in reviews for your selected timeframe, DealerRater will prompt you to expand the selected timeframe. 
Employee Leads Overview: Displays the total number of leads the dealership has received where an employee is selected in the lead for the selected date range. The stacked bar graph shows a breakout of those leads submitted on the Employee Profile Page, Vehicle Detail Page, or Dealer Profile Page.


The Employee Leads table displays all of the employees who have been selected in leads broken out by where the lead originated from.

To export these files, click on either excel or CSV about the Certified Employees table.

Employees Overview: Displays the total number of employees at your dealership and the graph displays the number of certified vs not certified employees.

 

There are two separate tables displayed below this section. 

  • Certified Employees Table: Displays each currently certified employee and their total positive reviews last quarter, positive reviews this quarter, and the date their certification ends.
  • An employee will be "At risk of losing certification"  after one month has gone by in the quarter and the employee needs more positive reviews in the quarter than the remaining weeks in the quarter.

  • Not Certified Table: This shows all employees eligible to be tagged in a review. 
  • Almost Certified Employees: Are highlighted in green in the not Certified table. To be almost certified, an employee will be within 3 positive reviews of being certified.



To export these files, click on either excel or CSV about the Certified Employees table. 

Employee Pageviews Overview: Displays the total number of pageviews within the selected date range for all employees who have public-facing profiles. 



The Employee Pageviews table displays the employees and the total page views within the date range for that employee. 
  • DealerRater only stores your pageview data for the past 90 days. If you set the custom date range longer than the past 90 days, it will not track any additional days past the 90-day mark.

If there is no data to be displayed, DealerRater will prompt you to change the timeframe selected.




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