How to send a Private Response to a DealerRater Review
All DealerRater Certified dealers have the ability to respond privately to reviews they have received on DealerRater. Private responses are sent like an email, but are routed through our system to protect the anonymity of the sender and recipient. DealerRater recommends as part of our best practices that you follow up any negative review you have received with a private response, and private responses are required before reporting a review to our Content Team.
Please follow the steps below to respond privately to a review:
1. Log in to your Dealer Panel with an account which has administrative access for your dealership
2. Select “All Reviews” from the “Reviews” heading in the navigation bar along the top of the Dealer Panel
3. Locate the review you would like to respond to, and click on the “View” link to access the Review Details page.
4. Scroll toward the bottom of the page, and select “Respond Privately” from the “Respond” section. You will be asked to confirm that you wish to send a private response.
5. Type your message in the space provided, and click “Submit Response” to send your message.