DealerRater reviews can be reported if you think the review violates our review policy. If you do think the review should be investigated for a legitimate reason, you’ll first need to respond to the review privately and attempt to resolve the reviewer’s complaint.
If the reviewer is not responsive or other issues ensue, you can report the review by:
- Clicking the “Report” link within an individual review card
- Choosing your reason for reporting from the dropdown menu
- Including the specific information asked for based on your reported reason, and being as descriptive as possible
At this point, a member of our Content Moderation team will review the evidence and reach out to you with a decision and explanation if necessary.
Cars.com reviews may be also be reported in your DealerRater Dealer Panel by following steps 1-3 above.
To report a review from Google or Facebook, please do so within your account on those websites.
Reasons for Reporting a Review
If you feel that a review violates our review policy and would like to report it, you will be asked to select a reason for reporting the review in a dropdown menu. The following list contains all of the reasons you can select and what they mean:
If you have received a review that you believe to be a duplicate of another review for your dealership, please report the review to our Content Team. When reporting a review as a duplicate, please let us know the screen name and date of the review you believe to be the duplicate, and if needed, any other information that could help our Content Team to identify the review as a duplicate.
Recently terminated employees attempting to retaliate against the dealership occasionally submit false reviews, and that behavior is prohibited as those experiences are either irrelevant to the consumer experience or completely made up. Reviews are intended to detail the experience of average consumers, so reviewers cannot be affiliated with any auto dealership or manufacturer, currently or within the past five years. This prohibition extends to immediate family members, wholesalers, exporters, fleet managers, and anyone employed to interact with a dealership in a manner outside of the normal consumer experience.
If you believe a review of your dealership was posted by a former employee or someone affiliated with the auto industry, you may report the review so that we can look into the situation. When reporting a review for this reason, please provide as much information as possible about both the employee you believe to be responsible (name, email address, social media profiles etc.) as well as why you believe the review was submitted by this person.
If you believe that your dealership has received a review submitted under fraudulent pretenses, please report the review to us. When reporting a fraudulent review, please be specific in your message to let us know how you identified the review as fraudulent.
Incorrect Dealer Page
Occasionally, reviewers navigate to the incorrect page, especially in cases where there is a commonly used name or multiple dealerships for the same brand in a small area. If you need to report a review for this reason, please be sure to let us know which page you believe the review is intended for.
If you report a review for this reason, please be as detailed as possible in your message explaining why you believe the review should be removed.
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