Frequently Asked Questions

Answers

  • 1. How do I write a DealerRater Review?

Click here for instructions on how to post a DealerRater Review.
  • 2. I forgot the password for my DealerRater account, what do I do?

    If you have forgotten the password for your DealerRater account, you can click here to go to our password reset page - just enter your email address and a new password will be sent to you.

  • 3. How can I change my password once I've logged in to my account?

    If you are already logged in to your account, you can click here to update your password.

  • 4. How can I submit questions about DealerRater, or contact DealerRater Support?

    To contact DealerRater Support, please click here and use the provided contact form.

  • 5. Why do I need to register before adding a dealer review?

    Registering a DealerRater account allows you to edit your review at any time after it has been written, and allows you to view and respond to any messages that have are submitted to you regarding your review. Additionally, requiring that all reviews go through the verification process of being registered to an account helps us to ensure that all reviews displayed on DealerRater are legitimate.

  • 6. What do you do with the information you collect during registration?

    Once we have received the information you provided to us during registration, it gets stored in our database. Your screen name is visible along with your review on the Dealer Review page, but your email address is never disclosed, even when someone uses the message feature. We do not sell, lease, rent or license your information to anyone. We may, however, disclose your identity if we feel it is necessary to protect our business or to satisfy any law, regulation, government request or private subpoena.

  • 7. Do the public or private messaging options give away my user information?

    No. The initial email and all consequent emails get routed through DealerRater's system, which provides anonymity. The only email address on a visible during the messaging process is a DealerRater email address.

  • 8. If I’m having trouble getting attention from my dealer, can DealerRater help?

    While we wish would could directly help resolve any issues, DealerRater is a review site, and does not mediate disputes or become involved in conflict resolution. However, our Certified Dealers take reviewer concerns very seriously and can message a reviewer in an effort to resolve any issues, so if you have written a review about a problem you experienced, make sure to check your email for a follow-up message.

  • 9. Do you have a vehicle lot or sell cars?

    DealerRater is not a dealership, nor are we affiliated with one, and we do not sell cars. However, if you are looking for a new vehicle, you'll want to take a look at our Cars For Sale page for listings of cars for sale at dealerships in your area.

  • 10. Does your site have Pop-Up Ads or SpyWare?

    Absolutely not! DealerRater is committed to providing the best user experience possible, and that includes making sure that our site is free from harmful or offensive content.

  • 11. Who can write a dealer review?

    Anyone who is not currently affiliated with a car dealership, or has not worked for any car dealership in the past 5 years can write a review provided he/she has had first hand experience with the dealership. An example of someone who cannot write a review: Salesman A, who is an employee of Dealer A, buys a car from Dealer B. Even though Salesman A does not work for Dealer B, he can not write a review of Dealer B since he is an employee of a car dealership. Other examples of persons not permitted to write a review include spouses and immediate family members of dealership employees. Please see our Terms of Use and Community Guidelines for more information.

  • 12. What happens if someone affiliated with a dealership writes a review?

    If DealerRater determines that someone affiliated with a car dealership has written a review, the review will be removed, and both the reviewer and dealership notified of the violation of our policies. In instances of continued fraudulent review activity, DealerRater may, in its sole discretion, place a note on the dealership's review page notifying readers that the dealership has not complied with DealerRater’s Terms of Use. The dealership is also subject to being placed on probation for six months, and during this period, a dealership is not eligible to become a Certified Dealer.

  • 13. Does DealerRater censor reviews?

    We urge you to use proper language that is suitable for the general public. An articulate review enhances a reviewer's credibility much more than the use of profanity. DealerRater may, in its sole discretion, edit or remove a review if the review was not submitted in accordance with the rules of our Terms of Use or Community Guidelines.

  • 14. Who can respond to reviews?

    The only two parties that may respond to a review are the author of the review and the dealership that is the subject of the review.

  • 15. What can a dealership write in a public response to a review?

    A dealership’s response is subject to our Terms of Use and Community Guidelines.

  • 16. I am a dealership, what services does DealerRater offer for me?

    Click here to check out the details of our Certified Dealer Program and related products. 

  • 17. Can a reviewer edit a review after the 2 week Resolution Advanatge period?

    Yes, a reviewer can edit their review at any time. The Resolution Advantage period is offered n the interest of both the dealership and the reviewer, to allow our Certified Dealers to act promptly to resolve any issues.