Skip to content
DealerRater Panel

All articles

← Knowledge Base

  1. 360Connect Program Overview

  2. 360Connect Updating Mentions Searches

  3. 360Connect: Dashboard

  4. 360Connect: Executive Reports and Daily Alerts

  5. 360Connect: Listings

  6. 360Connect: Mentions

  7. 360Connect: Respond to Facebook + Google reviews

  8. 360Connect: Reviews

  9. 5 Easy Steps to Get Started (slides only)

  10. A Special Message for Dealer Award Winners

  11. Adding a New Administrator for your Account

  12. Adding your DealerRater staff and testimonial widgets to your CDK website

  13. AudienceNetwork Overview

  14. Basic Listing: How to Respond to a Review

  15. Basic Listing: LotShot

  16. Basic Listing: Update Dealership Information

  17. Cars.com Review & Employee Profile Syndication

  18. Cars.com Updated Rating Calculation Explained

  19. Certified Employee Program

  20. CertifiedEssentials Overview

  21. Consumer Satisfaction Award Press Release Template

  22. Consumer Satisfaction Award Recipient Information

  23. Consumer Satisfaction Award Social Media Templates

  24. Consumer Satisfaction Award: Overview

  25. Customer Said They Wrote a Review, but I Don't See It

  26. Dealer of the Year Award Program: Overview

  27. Dealer of the Year Award Recipient Information

  28. Dealer of the Year Press Release Template

  29. Dealer of the Year Social Media Templates

  30. Dealer Panel: 360 Panel & Dashboard

  31. Dealer Panel: Dashboard

  32. Dealer Panel: Dealer Info

  33. Dealer Panel: Email Templates

  34. Dealer Panel: Employee Profiles

  35. Dealer Panel: How to add a referral

  36. Dealer Panel: How to add or edit CRM Contacts

  37. Dealer Panel: How to add or remove photos

  38. Dealer Panel: How to update your Amenities

  39. Dealer Panel: Reporting > Competition

  40. Dealer Panel: Reporting > Employees Report

  41. Dealer Panel: Reporting > Leads and Connections

  42. Dealer Panel: Reporting > Reviews

  43. Dealer Panel: Reviews > All Reviews

  44. Dealer Panel: Tools > API Access

  45. Dealer Panel: Tools > Images & Widgets

  46. Dealer Panel: Tools > Leads & Connections

  47. Dealer Panel: Tools > Online Store

  48. Dealer Panel: Tools > Social Media Setup

  49. Dealer Panel: Tools > Testimonial Setup

  50. Dealer Website Review Syndication (Testimonial Feed)

  51. DealerRater Access Levels Explained

  52. DealerRater Advertising Specifications and Requirements

  53. DealerRater Basic Listing Overview

  54. DealerRater Connections: FAQ

  55. DealerRater Connections: Pre-Onboarding Checklist

  56. DealerRater Connections: Troubleshooting

  57. DealerRater Email Alerts FAQ

  58. DealerRater Employee Ratings Explained

  59. DealerRater for Dealer App: How to Replay the Tutorial (Android)

  60. DealerRater For Dealers App

  61. DealerRater for Dealers App: How to edit your profile (Android)

  62. DealerRater for Dealers App: How to edit your profile (iPhone)

  63. DealerRater for Dealers App: How to Replay the Tutorial (iPhone)

  64. DealerRater for Dealers app: How to share your profile on Facebook (Android)

  65. DealerRater for Dealers App: How to share your profile on Facebook (iPhone)

  66. DealerRater In-store Review Solicitation Tool

  67. DealerRater Logos for Your Dealer’s Website

  68. DealerRater's New Rating System FAQ

  69. DealerRater's Rating System

  70. Double Digit Sales Increases with Online Reviews

  71. E-Book: Improving Reputation and Sales

  72. E-Book: The Impact of Negative Reviews

  73. Employee Directory Listings for Your Dealer’s Website

  74. Employee Profile Bulk Upload Form

  75. Employee Profiles on Cars.com

  76. Everything you need to know about AutoResponse

  77. Facebook Review Syndication (Reviews App + Wall Post Tool)

  78. Facebook: New Page Experience Access Levels

  79. Frequently asked questions about Dealer of the Year and the Consumer Satisfaction Award

  80. Get Started with DealerRater (Drivers Ed video - 5 min)

  81. Get Started with DealerRater (video - 5 min)

  82. Google My Business page Permission Request Explained

  83. How Does ReviewBuilder Work?

  84. How to Access Your DealerRater Award Assets

  85. How to Add a New Employee Profile

  86. How to Add or Update Photos for your Service Center Page

  87. How to Add or Update Special Offers

  88. How to Claim Your Dealership with Basic Listing Access

  89. How to connect the Dealer Panel Reviews page to Facebook

  90. How to Customize Your ReviewBuilder Requests

  91. How to Customize Your Testimonial Feed Settings

  92. How to Edit an Existing Employee Profile

  93. How to Edit Employee Profile Access

  94. How to enable Facebook pages and permissions

  95. How to enable your review's page on Facebook

  96. How to Handle a Negative DealerRater Review

  97. How to Install the Facebook Page Wall Tool

  98. How to Install the Facebook Testimonials and Classifieds Apps

  99. How to Install the Testimonial Feed on Your Dealer Website

  100. How to Manage Employee Profiles

  101. How to move reviews from your old dealership page to a newly created one

  102. How to Optimize Your DealerRater Setup for Employee Connections

  103. How to order Service-Specific Point of Sale Materials

  104. How to reconnect Facebook to the Dealer Panel

  105. How to Remove an Employee Profile

  106. How to remove Business Integrations on Facebook

  107. How to Remove Reviews from a Previous Ownership from Your DealerRater Page

  108. How to Report a Review for a Terms of Use Violation

  109. How to Resend an Employee Account Activation Email

  110. How To Reset Your Password

  111. How to respond to a review on DealerRater

  112. How to Set Up LotShot Access for Dealership Employees

  113. How to set your dealership's Facebook page to public

  114. How to Setup the Schedule an Appointment Feature

  115. I cannot (or prefer not to) download the app, can I still receive connections and use my employee tools?

  116. I'm a Certified Employee, how do I get login access?

  117. Infographic: Driving Traffic from the Living Room to the Showroom

  118. Instructions for Editing a DealerRater Review

  119. Instructions for Posting a DealerRater Review

  120. LotShot Error Message Troubleshooting

  121. LotShot Overview

  122. LotShot Tutorial

  123. Private Responses to Negative Reviews

  124. Private Responses to Positive Reviews

  125. Public Responses to Negative Reviews

  126. Public Responses to Positive Reviews

  127. Request a review from past customers (email template)

  128. Requesting a DealerRater Review

  129. Resolution Advantage Update

  130. Review for Employees Who Have Changed Dealerships

  131. Review Integrity

  132. Review Resolution Best Practices

  133. ReviewBuilder FAQ

  134. Reviews from Previous Ownership Showing on Your DealerRater Page

  135. Reviews Page FAQs

  136. Reviews Page Video Tutorial

  137. Salesperson Connect

  138. ServiceEngage Overview

  139. ServiceEngage: Special Offer Examples

  140. Social Marketing: Add Interesting Content

  141. Social Marketing: Analytics

  142. Social Marketing: Compose a Google Post

  143. Social Marketing: Compose a Post

  144. Social Marketing: Compose an Instagram Post

  145. Social Marketing: Connect Accounts

  146. Social Marketing: Content

  147. Social Marketing: Create Lead Responses

  148. Social Marketing: Create Lead Searches

  149. Social Marketing: Customer Posts

  150. Social Marketing: Leads

  151. Social Marketing: My Google Posts is disabled

  152. Social Marketing: My Posts

  153. Social Marketing: November 2017 Updates (video)

  154. Social Marketing: Overview

  155. Social Referrals Overview

  156. Star Series: Tips for a Stand-Out Employee Profile

  157. Star Series: Tips for Capturing a LotShot Moment

  158. Steps to edit a review

  159. Supported DMS Systems

  160. Tips for Building Reviews

  161. Tips to Create a Stand-out Employee Profile

  162. Update Your Dealership Inventory

  163. User Panel: Connection Details

  164. User Panel: Dashboard

  165. User Panel: LotShot

  166. User Panel: My Connections

  167. User Panel: My Profile

  168. User Panel: My Reviews

  169. User Panel: Resources > Training Videos

  170. User Panel: Resources > Update Password

  171. User Panel: Review Details

  172. Webinar Recording: Putting the Personal Back in Your Personnel

  173. What Determines a Dealership's Ranking on a Directory Page?

  174. What information is included on the Connection Details page?

  175. What is DealerRater Connections? (intro video - 2 min)

  176. What to do if the wrong employees are tagged on a review?

  177. Why are Negative Reviews Appearing in my Testimonial Feed?

  178. Why Did I Lose My Certified Employee Status?

  179. Why Didn't My Dealership Win a Dealer of the Year Award?

  180. Why do Cars.com and DealerRater Require That Reviews Contain a Minimum of 15 Words?

  181. Why does DealerRater ask for specific Facebook Permissions when connecting to the Dealer Panel?

Feedback and Knowledge Base

(thinking…)
Still need help? || Contact DealerRater Support
help@dealerrater.com
(800) 266-9455