DealerRater Panel

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← Knowledge Base

  1. 360 Reputation Management Webinar: Register

  2. 360Connect Program Overview

  3. 360Connect Updating Mentions Searches

  4. 360Connect: Dashboard

  5. 360Connect: Executive Reports and Daily Alerts

  6. 360Connect: Listings

  7. 360Connect: Mentions

  8. 360Connect: Respond to Facebook + Google reviews

  9. 360Connect: Reviews

  10. 5 Easy Steps to Get Started (slides only)

  11. Adding a New Administrator for your Account

  12. Adding to or Updating the Dealer Photo Gallery

  13. Adding your DealerRater staff and testimonial widgets to your CDK website

  14. Admin Guide for Your DealerRater Drivers Ed Class

  15. All DealerRater Webinars: Register

  16. AudienceNetwork Overview

  17. AutoTrader Review Syndication

  18. Basic Listing: How to Manage Employee Profiles

  19. Basic Listing: How to Respond to a Review

  20. Basic Listing: LotShot

  21. Basic Listing: Update Dealership Information

  22. Cars.com Review & Employee Profile Syndication

  23. Certified Employee Program

  24. CertifiedEssentials Overview

  25. Consumer Satisfaction Award FAQ

  26. Consumer Satisfaction Award Press Release Template

  27. Consumer Satisfaction Award Recipient Information

  28. Consumer Satisfaction Award Social Media Templates

  29. Consumer Satisfaction Award: Overview

  30. CU Direct (CUDL) Review Syndication

  31. Customer Said They Wrote a Review, but I Don't See It

  32. Dealer of the Year Award Program: Overview

  33. Dealer of the Year Award Recipient Information

  34. Dealer of the Year FAQ

  35. Dealer of the Year Press Release Template

  36. Dealer of the Year Social Media Templates

  37. Dealer Panel > Reporting > Certified Employee

  38. Dealer Panel: 360 Panel & Dashboard

  39. Dealer Panel: Dashboard

  40. Dealer Panel: Profile > Advertising

  41. Dealer Panel: Profile > Amenities

  42. Dealer Panel: Profile > Classifieds

  43. Dealer Panel: Profile > CRM Contacts

  44. Dealer Panel: Profile > Dealer Info

  45. Dealer Panel: Profile > Dealer Photos

  46. Dealer Panel: Profile > Employee Profiles

  47. Dealer Panel: Profile > Special Offers

  48. Dealer Panel: Reporting > Competition

  49. Dealer Panel: Reporting > Employees Report

  50. Dealer Panel: Reporting > LotShot

  51. Dealer Panel: Reporting > ReviewBuilder

  52. Dealer Panel: Reporting > Reviews Report

  53. Dealer Panel: Resources

  54. Dealer Panel: Reviews > All Reviews

  55. Dealer Panel: Reviews > LotShot

  56. Dealer Panel: Reviews > ReviewBuilder

  57. Dealer Panel: Tools > API Access

  58. Dealer Panel: Tools > Email Templates

  59. Dealer Panel: Tools > Images & Widgets

  60. Dealer Panel: Tools > Leads & Connections

  61. Dealer Panel: Tools > Online Store

  62. Dealer Panel: Tools > Service Reminder Emails

  63. Dealer Panel: Tools > Social Media Setup

  64. Dealer Panel: Tools > Testimonial Setup

  65. Dealer Website Review Syndication (Testimonial Feed)

  66. DealerRater Access Levels Explained

  67. DealerRater Advertising Specifications and Requirements

  68. DealerRater Basic Listing Overview

  69. DealerRater Connections Virtual Onboarding Webinar

  70. DealerRater Connections: FAQ

  71. DealerRater Connections: Pre-Onboarding Checklist

  72. DealerRater Connections: Troubleshooting

  73. DealerRater Email Alerts FAQ

  74. DealerRater Employee Ratings Explained

  75. DealerRater For Dealers App

  76. DealerRater for Dealers App Quick Start Guide

  77. DealerRater Frequently Asked Questions

  78. DealerRater In-store Review Solicitation Tool

  79. DealerRater Logos for Your Dealer’s Website

  80. DealerRater Solutions Product Comparison

  81. Double Digit Sales Increases with Online Reviews

  82. E-Book: Improving Reputation and Sales

  83. E-Book: The Impact of Negative Reviews

  84. Employee Directory Listings for Your Dealer’s Website

  85. Employee Profile Bulk Upload Form

  86. Employee Profiles on Cars.com

  87. Facebook Review Syndication (Reviews App + Wall Post Tool)

  88. Get Started with DealerRater (Drivers Ed video - 5 min)

  89. Get Started with DealerRater (video - 5 min)

  90. How Does ReviewBuilder Work?

  91. How Employee Reviews Increase Dealership Sales

  92. How to Access Your DealerRater Award Assets

  93. How to Add a New Employee Profile

  94. How to Add or Update Photos for your Service Center Page

  95. How to Add or Update Special Offers

  96. How to Add Service or Parts Employees

  97. How to Claim Your Dealership with Basic Listing Access

  98. How to Customize Your ReviewBuilder Requests

  99. How to Customize Your Testimonial Feed Settings

  100. How to Edit an Existing Employee Profile

  101. How to Edit Employee Profile Access

  102. How to Handle a Negative DealerRater Review

  103. How to Improve Your Dealership's Score

  104. How to Install the Facebook Page Wall Tool

  105. How to Install the Facebook Testimonials and Classifieds Apps

  106. How to Install the Testimonial Feed on Your Dealer Website

  107. How to move reviews from your old dealership page to a newly created one

  108. How to Optimize Your DealerRater Setup for Employee Connections

  109. How to order Service-Specific Point of Sale Materials

  110. How to Remove an Employee Profile

  111. How to Remove Reviews from a Previous Ownership from Your DealerRater Page

  112. How to Report a Review for a Terms of Use Violation

  113. How to Resend an Employee Account Activation Email

  114. How To Reset Your Password

  115. How to respond to a review on DealerRater

  116. How to Set Up LotShot Access for Dealership Employees

  117. How to Setup the Schedule an Appointment Feature

  118. I am trying to connect Google My Business, but it says I need to have a Google+ account

  119. I cannot (or prefer not to) download the app, can I still receive connections and use my employee tools?

  120. I'm a Certified Employee, how do I get login access?

  121. Infographic: Driving Traffic from the Living Room to the Showroom

  122. Instructions for Editing a DealerRater Review

  123. Instructions for Posting a DealerRater Review

  124. Kelley Blue Book (KBB) Review Syndication

  125. LotShot Error Message Troubleshooting

  126. LotShot Overview

  127. LotShot Tutorial

  128. Private Responses to Negative Reviews

  129. Private Responses to Positive Reviews

  130. Public Responses to Negative Reviews

  131. Public Responses to Positive Reviews

  132. Request a review from past customers (email template)

  133. Requesting a DealerRater Review

  134. Response Templates - Asking a reviewer to edit their review

  135. Review for Employees Who Have Changed Dealerships

  136. Review Integrity

  137. ReviewBuilder FAQ

  138. Reviews from Previous Ownership Showing on Your DealerRater Page

  139. Reviews Page FAQs

  140. Reviews Page Video Tutorial

  141. Salesperson Connect

  142. ServiceEngage Overview

  143. ServiceEngage: Special Offer Examples

  144. Social Marketing: Add Interesting Content

  145. Social Marketing: Analytics

  146. Social Marketing: Compose a Google Post

  147. Social Marketing: Compose a Post

  148. Social Marketing: Compose an Instagram Post

  149. Social Marketing: Connect Accounts

  150. Social Marketing: Content

  151. Social Marketing: Create Lead Responses

  152. Social Marketing: Create Lead Searches

  153. Social Marketing: Customer Posts

  154. Social Marketing: Leads

  155. Social Marketing: My Google Posts is disabled

  156. Social Marketing: My Posts

  157. Social Marketing: November 2017 Updates (video)

  158. Social Marketing: Overview

  159. Staff Orientation Webinar: Register

  160. Star Series: Tips for a Stand-Out Employee Profile

  161. Star Series: Tips for Capturing a LotShot Moment

  162. Steps to edit a review

  163. Supported DMS Systems

  164. Tips for Building Reviews

  165. Topic 1: Dealer Profile Page

  166. Topic 2: Employee Profiles

  167. Topic 3: Employee Tools

  168. Topic 4: Review Collection Strategies

  169. Topic 5: Leveraging the Power of your Reviews

  170. Topic 6: 360 Connect

  171. Training Options for Dealer Employees

  172. Update Dealership Listing & Contact Information

  173. Update Your Dealership Inventory

  174. User Panel: Connection Details

  175. User Panel: Dashboard

  176. User Panel: LotShot

  177. User Panel: LotShot Message Details

  178. User Panel: My Connections

  179. User Panel: My Profile

  180. User Panel: My Reviews

  181. User Panel: Resources > Training Videos

  182. User Panel: Resources > Update Password

  183. User Panel: Review Details

  184. Virtual Onboarding Webinar Signup

  185. Webinar Recording: Putting the Personal Back in Your Personnel

  186. Welcome to DealerRater Connections!

  187. Welcome Your Staff to DealerRater Connections (email template)

  188. What Determines a Dealership's Ranking on a Directory Page?

  189. What information is included on the Connection Details page?

  190. What is DealerRater Connections? (intro video - 2 min)

  191. What to do if the wrong employees are tagged on a review?

  192. Why are Negative Reviews Appearing in my Testimonial Feed?

  193. Why Didn't My Dealership Win a Dealer of the Year Award?

  194. Why do Cars.com and DealerRater Require That Reviews Contain a Minimum of 25 Words?

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