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  1. 360Connect Program Overview

  2. 360Connect Updating Mentions Searches

  3. 360Connect: Dashboard

  4. 360Connect: Executive Reports and Daily Alerts

  5. 360Connect: Listings

  6. 360Connect: Mentions

  7. 360Connect: Respond to Facebook + Google reviews

  8. 360Connect: Reviews

  9. 5 Easy Steps to Get Started (slides only)

  10. A Special Message for Dealer Award Winners

  11. Adding a New Administrator for your Account

  12. Adding your DealerRater staff and testimonial widgets to your CDK website

  13. AudienceNetwork Overview

  14. Basic Listing: How to Respond to a Review

  15. Basic Listing: LotShot

  16. Basic Listing: Update Dealership Information

  17. Cars.com Review & Employee Profile Syndication

  18. Cars.com Updated Rating Calculation Explained

  19. Certified Employee Program

  20. CertifiedEssentials Overview

  21. Consumer Satisfaction Award Press Release Template

  22. Consumer Satisfaction Award Recipient Information

  23. Consumer Satisfaction Award Social Media Templates

  24. Consumer Satisfaction Award: Overview

  25. Customer Said They Wrote a Review, but I Don't See It

  26. Dealer of the Year Award Program: Overview

  27. Dealer of the Year Award Recipient Information

  28. Dealer of the Year Press Release Template

  29. Dealer of the Year Social Media Templates

  30. Dealer Panel: 360 Panel & Dashboard

  31. Dealer Panel: Dashboard

  32. Dealer Panel: Dealer Info

  33. Dealer Panel: Email Templates

  34. Dealer Panel: Employee Profiles

  35. Dealer Panel: How to add a referral

  36. Dealer Panel: How to add or edit CRM Contacts

  37. Dealer Panel: How to add or remove photos

  38. Dealer Panel: How to update your Amenities

  39. Dealer Panel: Reporting > Competition

  40. Dealer Panel: Reporting > Employees Report

  41. Dealer Panel: Reporting > Leads and Connections

  42. Dealer Panel: Reporting > Reviews

  43. Dealer Panel: Reviews > All Reviews

  44. Dealer Panel: Tools > API Access

  45. Dealer Panel: Tools > Images & Widgets

  46. Dealer Panel: Tools > Leads & Connections

  47. Dealer Panel: Tools > Online Store

  48. Dealer Panel: Tools > Social Media Setup

  49. Dealer Panel: Tools > Testimonial Setup

  50. Dealer Website Review Syndication (Testimonial Feed)

  51. DealerRater Access Levels Explained

  52. DealerRater Advertising Specifications and Requirements

  53. DealerRater Basic Listing Overview

  54. DealerRater Connections: FAQ

  55. DealerRater Connections: Pre-Onboarding Checklist

  56. DealerRater Connections: Troubleshooting

  57. DealerRater Email Alerts FAQ

  58. DealerRater Employee Ratings Explained

  59. DealerRater for Dealer App: How to Replay the Tutorial (Android)

  60. DealerRater For Dealers App

  61. DealerRater for Dealers App: How to edit your profile (Android)

  62. DealerRater for Dealers App: How to edit your profile (iPhone)

  63. DealerRater for Dealers App: How to Replay the Tutorial (iPhone)

  64. DealerRater for Dealers app: How to share your profile on Facebook (Android)

  65. DealerRater for Dealers App: How to share your profile on Facebook (iPhone)

  66. DealerRater Frequently Asked Questions

  67. DealerRater In-store Review Solicitation Tool

  68. DealerRater Logos for Your Dealer’s Website

  69. DealerRater's New Rating System FAQ

  70. DealerRater's Rating System

  71. Double Digit Sales Increases with Online Reviews

  72. E-Book: Improving Reputation and Sales

  73. E-Book: The Impact of Negative Reviews

  74. Employee Directory Listings for Your Dealer’s Website

  75. Employee Profile Bulk Upload Form

  76. Employee Profiles on Cars.com

  77. Everything you need to know about AutoResponse

  78. Facebook Review Syndication (Reviews App + Wall Post Tool)

  79. Facebook: New Page Experience Access Levels

  80. Frequently asked questions about Dealer of the Year and the Consumer Satisfaction Award

  81. Get Started with DealerRater (Drivers Ed video - 5 min)

  82. Get Started with DealerRater (video - 5 min)

  83. Google My Business page Permission Request Explained

  84. How Does ReviewBuilder Work?

  85. How to Access Your DealerRater Award Assets

  86. How to Add a New Employee Profile

  87. How to Add or Update Photos for your Service Center Page

  88. How to Add or Update Special Offers

  89. How to Claim Your Dealership with Basic Listing Access

  90. How to connect the Dealer Panel Reviews page to Facebook

  91. How to Customize Your ReviewBuilder Requests

  92. How to Customize Your Testimonial Feed Settings

  93. How to Edit an Existing Employee Profile

  94. How to Edit Employee Profile Access

  95. How to enable Facebook pages and permissions

  96. How to enable your review's page on Facebook

  97. How to Handle a Negative DealerRater Review

  98. How to Improve Your Dealership's Score

  99. How to Install the Facebook Page Wall Tool

  100. How to Install the Facebook Testimonials and Classifieds Apps

  101. How to Install the Testimonial Feed on Your Dealer Website

  102. How to Manage Employee Profiles

  103. How to move reviews from your old dealership page to a newly created one

  104. How to Optimize Your DealerRater Setup for Employee Connections

  105. How to order Service-Specific Point of Sale Materials

  106. How to reconnect Facebook to the Dealer Panel

  107. How to Remove an Employee Profile

  108. How to remove Business Integrations on Facebook

  109. How to Remove Reviews from a Previous Ownership from Your DealerRater Page

  110. How to Report a Review for a Terms of Use Violation

  111. How to Resend an Employee Account Activation Email

  112. How To Reset Your Password

  113. How to respond to a review on DealerRater

  114. How to Set Up LotShot Access for Dealership Employees

  115. How to set your dealership's Facebook page to public

  116. How to Setup the Schedule an Appointment Feature

  117. I cannot (or prefer not to) download the app, can I still receive connections and use my employee tools?

  118. I'm a Certified Employee, how do I get login access?

  119. Infographic: Driving Traffic from the Living Room to the Showroom

  120. Instructions for Editing a DealerRater Review

  121. Instructions for Posting a DealerRater Review

  122. LotShot Error Message Troubleshooting

  123. LotShot Overview

  124. LotShot Tutorial

  125. Private Responses to Negative Reviews

  126. Private Responses to Positive Reviews

  127. Public Responses to Negative Reviews

  128. Public Responses to Positive Reviews

  129. Request a review from past customers (email template)

  130. Requesting a DealerRater Review

  131. Resolution Advantage Update

  132. Response Templates - Asking a reviewer to edit their review

  133. Review for Employees Who Have Changed Dealerships

  134. Review Integrity

  135. Review Resolution Best Practices

  136. ReviewBuilder FAQ

  137. Reviews from Previous Ownership Showing on Your DealerRater Page

  138. Reviews Page FAQs

  139. Reviews Page Video Tutorial

  140. Salesperson Connect

  141. ServiceEngage Overview

  142. ServiceEngage: Special Offer Examples

  143. Social Marketing: Add Interesting Content

  144. Social Marketing: Analytics

  145. Social Marketing: Compose a Google Post

  146. Social Marketing: Compose a Post

  147. Social Marketing: Compose an Instagram Post

  148. Social Marketing: Connect Accounts

  149. Social Marketing: Content

  150. Social Marketing: Create Lead Responses

  151. Social Marketing: Create Lead Searches

  152. Social Marketing: Customer Posts

  153. Social Marketing: Leads

  154. Social Marketing: My Google Posts is disabled

  155. Social Marketing: My Posts

  156. Social Marketing: November 2017 Updates (video)

  157. Social Marketing: Overview

  158. Social Referrals Overview

  159. Star Series: Tips for a Stand-Out Employee Profile

  160. Star Series: Tips for Capturing a LotShot Moment

  161. Steps to edit a review

  162. Supported DMS Systems

  163. Tips for Building Reviews

  164. Tips to Create a Stand-out Employee Profile

  165. Update Your Dealership Inventory

  166. User Panel: Connection Details

  167. User Panel: Dashboard

  168. User Panel: LotShot

  169. User Panel: My Connections

  170. User Panel: My Profile

  171. User Panel: My Reviews

  172. User Panel: Resources > Training Videos

  173. User Panel: Resources > Update Password

  174. User Panel: Review Details

  175. Webinar Recording: Putting the Personal Back in Your Personnel

  176. What Determines a Dealership's Ranking on a Directory Page?

  177. What information is included on the Connection Details page?

  178. What is DealerRater Connections? (intro video - 2 min)

  179. What to do if the wrong employees are tagged on a review?

  180. Why are Negative Reviews Appearing in my Testimonial Feed?

  181. Why Did I Lose My Certified Employee Status?

  182. Why Didn't My Dealership Win a Dealer of the Year Award?

  183. Why do Cars.com and DealerRater Require That Reviews Contain a Minimum of 15 Words?

  184. Why does DealerRater ask for specific Facebook Permissions when connecting to the Dealer Panel?

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