DealerRater Panel

All articles

← Knowledge Base

  1. 360Connect Program Overview

  2. 360Connect Updating Mentions Searches

  3. 360Connect: Dashboard

  4. 360Connect: Executive Reports and Daily Alerts

  5. 360Connect: Listings

  6. 360Connect: Mentions

  7. 360Connect: Respond to Facebook + Google reviews

  8. 360Connect: Reviews

  9. 5 Easy Steps to Get Started (slides only)

  10. A Special Message for Dealer Award Winners

  11. Adding a New Administrator for your Account

  12. Adding to or Updating the Dealer Photo Gallery

  13. Adding your DealerRater staff and testimonial widgets to your CDK website

  14. AudienceNetwork Overview

  15. Basic Listing: How to Manage Employee Profiles

  16. Basic Listing: How to Respond to a Review

  17. Basic Listing: LotShot

  18. Basic Listing: Update Dealership Information

  19. Cars.com Review & Employee Profile Syndication

  20. Certified Employee Program

  21. CertifiedEssentials Overview

  22. Consumer Satisfaction Award FAQ

  23. Consumer Satisfaction Award Press Release Template

  24. Consumer Satisfaction Award Recipient Information

  25. Consumer Satisfaction Award Social Media Templates

  26. Consumer Satisfaction Award: Overview

  27. CU Direct (CUDL) Review Syndication

  28. Customer Said They Wrote a Review, but I Don't See It

  29. Dealer of the Year Award Program: Overview

  30. Dealer of the Year Award Recipient Information

  31. Dealer of the Year FAQ

  32. Dealer of the Year Press Release Template

  33. Dealer of the Year Social Media Templates

  34. Dealer Panel: 360 Panel & Dashboard

  35. Dealer Panel: Dashboard

  36. Dealer Panel: Email Templates

  37. Dealer Panel: Profile > Advertising

  38. Dealer Panel: Profile > Amenities

  39. Dealer Panel: Profile > CRM Contacts

  40. Dealer Panel: Profile > Dealer Info

  41. Dealer Panel: Profile > Dealer Photos

  42. Dealer Panel: Profile > Employee Profiles

  43. Dealer Panel: Profile > Special Offers

  44. Dealer Panel: Reporting > Competition

  45. Dealer Panel: Reporting > Employees Report

  46. Dealer Panel: Reporting > Leads and Connections

  47. Dealer Panel: Reporting > Reviews

  48. Dealer Panel: Reviews > All Reviews

  49. Dealer Panel: Tools > API Access

  50. Dealer Panel: Tools > Images & Widgets

  51. Dealer Panel: Tools > Leads & Connections

  52. Dealer Panel: Tools > Online Store

  53. Dealer Panel: Tools > Service Reminder Emails

  54. Dealer Panel: Tools > Social Media Setup

  55. Dealer Panel: Tools > Testimonial Setup

  56. Dealer Website Review Syndication (Testimonial Feed)

  57. DealerRater Access Levels Explained

  58. DealerRater Advertising Specifications and Requirements

  59. DealerRater Basic Listing Overview

  60. DealerRater Connections: FAQ

  61. DealerRater Connections: Pre-Onboarding Checklist

  62. DealerRater Connections: Troubleshooting

  63. DealerRater Email Alerts FAQ

  64. DealerRater Employee Ratings Explained

  65. DealerRater Enhanced Listing

  66. DealerRater for Dealer App: How to Replay the Tutorial (Android)

  67. DealerRater For Dealers App

  68. DealerRater for Dealers App Quick Start Guide

  69. DealerRater for Dealers App: How to edit your profile (Android)

  70. DealerRater for Dealers App: How to edit your profile (iPhone)

  71. DealerRater for Dealers App: How to Replay the Tutorial (iPhone)

  72. DealerRater for Dealers app: How to share your profile on Facebook (Android)

  73. DealerRater for Dealers App: How to share your profile on Facebook (iPhone)

  74. DealerRater Frequently Asked Questions

  75. DealerRater In-store Review Solicitation Tool

  76. DealerRater Logos for Your Dealer’s Website

  77. Double Digit Sales Increases with Online Reviews

  78. E-Book: Improving Reputation and Sales

  79. E-Book: The Impact of Negative Reviews

  80. Employee Directory Listings for Your Dealer’s Website

  81. Employee Profile Bulk Upload Form

  82. Employee Profiles on Cars.com

  83. Everything you need to know about AutoResponse

  84. Facebook Review Syndication (Reviews App + Wall Post Tool)

  85. Get Started with DealerRater (Drivers Ed video - 5 min)

  86. Get Started with DealerRater (video - 5 min)

  87. Google My Business page Permission Request Explained

  88. How Does ReviewBuilder Work?

  89. How to Access Your DealerRater Award Assets

  90. How to Add a New Employee Profile

  91. How to Add or Update Photos for your Service Center Page

  92. How to Add or Update Special Offers

  93. How to Claim Your Dealership with Basic Listing Access

  94. How to Customize Your ReviewBuilder Requests

  95. How to Customize Your Testimonial Feed Settings

  96. How to Edit an Existing Employee Profile

  97. How to Edit Employee Profile Access

  98. How to Handle a Negative DealerRater Review

  99. How to Improve Your Dealership's Score

  100. How to Install the Facebook Page Wall Tool

  101. How to Install the Facebook Testimonials and Classifieds Apps

  102. How to Install the Testimonial Feed on Your Dealer Website

  103. How to move reviews from your old dealership page to a newly created one

  104. How to Optimize Your DealerRater Setup for Employee Connections

  105. How to order Service-Specific Point of Sale Materials

  106. How to Remove an Employee Profile

  107. How to Remove Reviews from a Previous Ownership from Your DealerRater Page

  108. How to Report a Review for a Terms of Use Violation

  109. How to Resend an Employee Account Activation Email

  110. How To Reset Your Password

  111. How to respond to a review on DealerRater

  112. How to Set Up LotShot Access for Dealership Employees

  113. How to Setup the Schedule an Appointment Feature

  114. I cannot (or prefer not to) download the app, can I still receive connections and use my employee tools?

  115. I'm a Certified Employee, how do I get login access?

  116. Infographic: Driving Traffic from the Living Room to the Showroom

  117. Instructions for Editing a DealerRater Review

  118. Instructions for Posting a DealerRater Review

  119. Kelley Blue Book (KBB) Review Syndication

  120. LotShot Error Message Troubleshooting

  121. LotShot Overview

  122. LotShot Tutorial

  123. Private Responses to Negative Reviews

  124. Private Responses to Positive Reviews

  125. Public Responses to Negative Reviews

  126. Public Responses to Positive Reviews

  127. Request a review from past customers (email template)

  128. Requesting a DealerRater Review

  129. Response Templates - Asking a reviewer to edit their review

  130. Review for Employees Who Have Changed Dealerships

  131. Review Integrity

  132. ReviewBuilder FAQ

  133. Reviews from Previous Ownership Showing on Your DealerRater Page

  134. Reviews Page FAQs

  135. Reviews Page Video Tutorial

  136. Salesperson Connect

  137. ServiceEngage Overview

  138. ServiceEngage: Special Offer Examples

  139. Social Marketing: Add Interesting Content

  140. Social Marketing: Analytics

  141. Social Marketing: Compose a Google Post

  142. Social Marketing: Compose a Post

  143. Social Marketing: Compose an Instagram Post

  144. Social Marketing: Connect Accounts

  145. Social Marketing: Content

  146. Social Marketing: Create Lead Responses

  147. Social Marketing: Create Lead Searches

  148. Social Marketing: Customer Posts

  149. Social Marketing: Leads

  150. Social Marketing: My Google Posts is disabled

  151. Social Marketing: My Posts

  152. Social Marketing: November 2017 Updates (video)

  153. Social Marketing: Overview

  154. Social Referrals Overview

  155. Star Series: Tips for a Stand-Out Employee Profile

  156. Star Series: Tips for Capturing a LotShot Moment

  157. Steps to edit a review

  158. Supported DMS Systems

  159. Tips for Building Reviews

  160. Topic 1: Dealer Profile Page

  161. Topic 2: Employee Profiles

  162. Topic 3: Employee Tools

  163. Topic 4: Review Collection Strategies

  164. Topic 5: Leveraging the Power of your Reviews

  165. Topic 6: 360 Connect

  166. Update Dealership Listing & Contact Information

  167. Update Your Dealership Inventory

  168. User Panel: Connection Details

  169. User Panel: Dashboard

  170. User Panel: LotShot

  171. User Panel: My Connections

  172. User Panel: My Profile

  173. User Panel: My Reviews

  174. User Panel: Resources > Training Videos

  175. User Panel: Resources > Update Password

  176. User Panel: Review Details

  177. Using DealerRater’s COVID-19 Response Messaging

  178. Webinar Recording: Putting the Personal Back in Your Personnel

  179. Welcome to DealerRater Connections!

  180. Welcome Your Staff to DealerRater Connections (email template)

  181. What Determines a Dealership's Ranking on a Directory Page?

  182. What information is included on the Connection Details page?

  183. What is DealerRater Connections? (intro video - 2 min)

  184. What to do if the wrong employees are tagged on a review?

  185. Why are Negative Reviews Appearing in my Testimonial Feed?

  186. Why Did I Lose My Certified Employee Status?

  187. Why Didn't My Dealership Win a Dealer of the Year Award?

  188. Why do Cars.com and DealerRater Require That Reviews Contain a Minimum of 25 Words?

Feedback and Knowledge Base

(thinking…)
Still need help? || Contact DealerRater Support
help@dealerrater.com
(800) 266-9455