All articles
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360Connect Program Overview
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360Connect Updating Mentions Searches
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360Connect: Dashboard
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360Connect: Executive Reports and Daily Alerts
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360Connect: Listings
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360Connect: Mentions
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360Connect: Respond to Facebook + Google reviews
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360Connect: Reviews
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5 Easy Steps to Get Started (slides only)
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A Special Message for Dealer Award Winners
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Adding a New Administrator for your Account
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Adding to or Updating the Dealer Photo Gallery
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Adding your DealerRater staff and testimonial widgets to your CDK website
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AudienceNetwork Overview
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Basic Listing: How to Manage Employee Profiles
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Basic Listing: How to Respond to a Review
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Basic Listing: LotShot
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Basic Listing: Update Dealership Information
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Cars.com Review & Employee Profile Syndication
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Certified Employee Program
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CertifiedEssentials Overview
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Consumer Satisfaction Award FAQ
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Consumer Satisfaction Award Press Release Template
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Consumer Satisfaction Award Recipient Information
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Consumer Satisfaction Award Social Media Templates
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Consumer Satisfaction Award: Overview
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CU Direct (CUDL) Review Syndication
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Customer Said They Wrote a Review, but I Don't See It
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Dealer of the Year Award Program: Overview
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Dealer of the Year Award Recipient Information
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Dealer of the Year FAQ
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Dealer of the Year Press Release Template
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Dealer of the Year Social Media Templates
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Dealer Panel: 360 Panel & Dashboard
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Dealer Panel: Dashboard
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Dealer Panel: Email Templates
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Dealer Panel: Profile > Advertising
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Dealer Panel: Profile > Amenities
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Dealer Panel: Profile > CRM Contacts
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Dealer Panel: Profile > Dealer Info
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Dealer Panel: Profile > Dealer Photos
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Dealer Panel: Profile > Employee Profiles
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Dealer Panel: Profile > Special Offers
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Dealer Panel: Reporting > Competition
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Dealer Panel: Reporting > Employees Report
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Dealer Panel: Reporting > Leads and Connections
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Dealer Panel: Reporting > Reviews
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Dealer Panel: Reviews > All Reviews
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Dealer Panel: Tools > API Access
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Dealer Panel: Tools > Images & Widgets
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Dealer Panel: Tools > Leads & Connections
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Dealer Panel: Tools > Online Store
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Dealer Panel: Tools > Service Reminder Emails
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Dealer Panel: Tools > Social Media Setup
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Dealer Panel: Tools > Testimonial Setup
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Dealer Website Review Syndication (Testimonial Feed)
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DealerRater Access Levels Explained
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DealerRater Advertising Specifications and Requirements
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DealerRater Basic Listing Overview
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DealerRater Connections: FAQ
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DealerRater Connections: Pre-Onboarding Checklist
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DealerRater Connections: Troubleshooting
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DealerRater Email Alerts FAQ
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DealerRater Employee Ratings Explained
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DealerRater Enhanced Listing
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DealerRater for Dealer App: How to Replay the Tutorial (Android)
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DealerRater For Dealers App
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DealerRater for Dealers App Quick Start Guide
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DealerRater for Dealers App: How to edit your profile (Android)
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DealerRater for Dealers App: How to edit your profile (iPhone)
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DealerRater for Dealers App: How to Replay the Tutorial (iPhone)
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DealerRater for Dealers app: How to share your profile on Facebook (Android)
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DealerRater for Dealers App: How to share your profile on Facebook (iPhone)
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DealerRater Frequently Asked Questions
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DealerRater In-store Review Solicitation Tool
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DealerRater Logos for Your Dealer’s Website
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Double Digit Sales Increases with Online Reviews
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E-Book: Improving Reputation and Sales
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E-Book: The Impact of Negative Reviews
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Employee Directory Listings for Your Dealer’s Website
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Employee Profile Bulk Upload Form
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Employee Profiles on Cars.com
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Everything you need to know about AutoResponse
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Facebook Review Syndication (Reviews App + Wall Post Tool)
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Get Started with DealerRater (Drivers Ed video - 5 min)
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Get Started with DealerRater (video - 5 min)
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Google My Business page Permission Request Explained
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How Does ReviewBuilder Work?
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How to Access Your DealerRater Award Assets
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How to Add a New Employee Profile
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How to Add or Update Photos for your Service Center Page
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How to Add or Update Special Offers
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How to Claim Your Dealership with Basic Listing Access
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How to Customize Your ReviewBuilder Requests
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How to Customize Your Testimonial Feed Settings
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How to Edit an Existing Employee Profile
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How to Edit Employee Profile Access
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How to Handle a Negative DealerRater Review
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How to Improve Your Dealership's Score
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How to Install the Facebook Page Wall Tool
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How to Install the Facebook Testimonials and Classifieds Apps
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How to Install the Testimonial Feed on Your Dealer Website
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How to move reviews from your old dealership page to a newly created one
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How to Optimize Your DealerRater Setup for Employee Connections
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How to order Service-Specific Point of Sale Materials
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How to Remove an Employee Profile
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How to Remove Reviews from a Previous Ownership from Your DealerRater Page
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How to Report a Review for a Terms of Use Violation
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How to Resend an Employee Account Activation Email
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How To Reset Your Password
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How to respond to a review on DealerRater
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How to Set Up LotShot Access for Dealership Employees
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How to Setup the Schedule an Appointment Feature
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I cannot (or prefer not to) download the app, can I still receive connections and use my employee tools?
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I'm a Certified Employee, how do I get login access?
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Infographic: Driving Traffic from the Living Room to the Showroom
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Instructions for Editing a DealerRater Review
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Instructions for Posting a DealerRater Review
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Kelley Blue Book (KBB) Review Syndication
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LotShot Error Message Troubleshooting
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LotShot Overview
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LotShot Tutorial
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Private Responses to Negative Reviews
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Private Responses to Positive Reviews
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Public Responses to Negative Reviews
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Public Responses to Positive Reviews
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Request a review from past customers (email template)
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Requesting a DealerRater Review
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Response Templates - Asking a reviewer to edit their review
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Review for Employees Who Have Changed Dealerships
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Review Integrity
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ReviewBuilder FAQ
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Reviews from Previous Ownership Showing on Your DealerRater Page
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Reviews Page FAQs
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Reviews Page Video Tutorial
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Salesperson Connect
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ServiceEngage Overview
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ServiceEngage: Special Offer Examples
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Social Marketing: Add Interesting Content
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Social Marketing: Analytics
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Social Marketing: Compose a Google Post
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Social Marketing: Compose a Post
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Social Marketing: Compose an Instagram Post
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Social Marketing: Connect Accounts
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Social Marketing: Content
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Social Marketing: Create Lead Responses
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Social Marketing: Create Lead Searches
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Social Marketing: Customer Posts
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Social Marketing: Leads
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Social Marketing: My Google Posts is disabled
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Social Marketing: My Posts
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Social Marketing: November 2017 Updates (video)
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Social Marketing: Overview
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Social Referrals Overview
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Star Series: Tips for a Stand-Out Employee Profile
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Star Series: Tips for Capturing a LotShot Moment
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Steps to edit a review
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Supported DMS Systems
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Tips for Building Reviews
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Topic 1: Dealer Profile Page
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Topic 2: Employee Profiles
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Topic 3: Employee Tools
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Topic 4: Review Collection Strategies
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Topic 5: Leveraging the Power of your Reviews
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Topic 6: 360 Connect
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Update Dealership Listing & Contact Information
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Update Your Dealership Inventory
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User Panel: Connection Details
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User Panel: Dashboard
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User Panel: LotShot
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User Panel: My Connections
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User Panel: My Profile
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User Panel: My Reviews
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User Panel: Resources > Training Videos
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User Panel: Resources > Update Password
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User Panel: Review Details
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Using DealerRater’s COVID-19 Response Messaging
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Webinar Recording: Putting the Personal Back in Your Personnel
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Welcome to DealerRater Connections!
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Welcome Your Staff to DealerRater Connections (email template)
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What Determines a Dealership's Ranking on a Directory Page?
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What information is included on the Connection Details page?
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What is DealerRater Connections? (intro video - 2 min)
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What to do if the wrong employees are tagged on a review?
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Why are Negative Reviews Appearing in my Testimonial Feed?
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Why Did I Lose My Certified Employee Status?
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Why Didn't My Dealership Win a Dealer of the Year Award?
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Why do Cars.com and DealerRater Require That Reviews Contain a Minimum of 25 Words?